Something not working, or just have a question?
Where to go depends on who you are. Most day-to-day questions get answered faster one of these two ways than by writing to us directly.
You run an academy on squadXL
Billing, onboarding, a bug, a feature that isn't doing what you expect: reach us directly, we stay reachable well past the first week you're live.
Contact usYou're a parent, student, or instructor
Your account belongs to your academy, not to us, so questions about your schedule, a payment, or a login issue go to them first. Every portal has a direct message thread to your academy built in for exactly this.
Use the help thread in your portalCommon questions
How do I get our existing spreadsheets and records into squadXL?
We go through your data with you as part of onboarding: class rosters, enrollment history, family contacts, whatever you're currently keeping in a spreadsheet or another system. There's no cost to move your existing data in, and it doesn't happen on your own.
What happens to our data if we cancel?
Your data stays available for export for 180 days after cancellation, then it's deleted from our systems. Nothing is deleted the moment you cancel.
Do you guarantee squadXL will always be up?
We work to keep it reliable and communicate planned maintenance in advance, but we don't commit to a specific uptime figure. If something breaks because of a fault in squadXL itself, we fix it.
How long does onboarding take?
It's scheduled around your academy's calendar, not ours, so it varies by how much data you're bringing over and how many locations you run. We'd rather get it right than rush it.
Looking for how a specific feature works instead? Check the documentation.